Frequently Asked Questions

Our competitions are traditional prize draws with amazing prizes:

• Buy tickets - Purchase as many tickets as you want for each competition
• Answer skill question - Each entry requires a simple skill-based question
• Wait for draw - Competitions run until the end date or all tickets are sold
• Winners announced - We randomly select winners and notify them immediately

The more tickets you have, the better your chances of winning!

UK law requires competitions to include a skill element to differentiate them from gambling. Our skill questions are simple multiple-choice questions that any adult can answer correctly. This skill requirement makes our competitions legal prize draws rather than gambling activities. All entries with correct answers go into the prize draw - the skill element doesn't affect your chances of winning.

Competition draws happen automatically when either:

• The competition end date is reached
• All available tickets are sold (whichever comes first)

Winners are selected using a certified random number generator and notified immediately via email and SMS. We also update our winners page within 24 hours.

Absolutely! You can purchase as many tickets as you want for any competition (up to the maximum available). Each ticket gives you an additional entry into the prize draw, so more tickets = better chances of winning. We offer bulk purchase discounts for larger ticket purchases.

Instant win games give you immediate results! Here's how they work:

• Choose your game - Pick from scratch cards, reveal games, treasure chests, and more
• Purchase and play - Buy your tries and play the game immediately
• Instant results - Find out right away if you've won a prize
• Claim prizes - Winnings are added to your wallet instantly unless there are cash prizes over £500 that needs to be claimed or physical price which also needs to be claimed with the form in your user account

No waiting around - you'll know if you're a winner within seconds!

We offer several exciting instant win formats:

• Scratch Cards - Classic scratch-to-reveal games
• Reveal Games - Click to reveal hidden symbols
• Treasure Chests - Choose chests to find hidden prizes
• Coin Flip - Choose heads or tails for instant wins
• Memory Games - Match pairs for prizes

New game types are added regularly to keep things exciting!

Wheel spins here's how they work:

• Choose your wheel - Each wheel has different prize types and values
• Pay to spin - Each spin costs a fixed amount
• Spin and win - The wheel spins and lands on a slice
• Collect rewards - Your prize is added to your wallet or inventory, prizes over GBP500 or physical prizes needs to be claimed from your user account.

Absolutely! Before you spin, you can view:

• All available prizes on the wheel
• Minimum and maximum prize values
• How many prizes of each type

This transparency helps you choose which wheels offer the best value for your spins.

We accept all major payment methods for your convenience:

• Credit/Debit Cards - Visa, Mastercard, American Express
• Digital Wallets - Apple Pay, Google Pay
• Bank Transfers - Direct bank transfers for larger amounts

All payments are processed securely with bank-level encryption and we never store your payment details.

Adding funds is quick and easy:

• Click the "Wallet" button in your account
• Choose "Add Funds" or "Top Up"
• Select your amount (minimum £5, maximum £500 per transaction)
• Choose your payment method
• Complete the secure payment process

Funds are added instantly to your wallet and ready to use immediately.

Withdrawing winnings is straightforward:

• Go to your user account and select "Withdraw"
• Insert your Sort Code & Account Number
• Enter the amount you want to withdraw (minimum £20)
• Submit your withdrawal request
• Confirm your identity if required and you got an email from us to do so before we accept your withdrawl

Withdrawals are processed within 7-14 business days. There's a small processing fee of £1 per withdrawal.

Physical prize delivery depends on the prize type:

• Small items - 3-5 business days via tracked delivery
• Electronics - 5-7 business days with full insurance
• Vehicles - 2-4 weeks for registration and delivery arrangement
• Holidays - Vouchers sent within 48 hours, booking assistance provided

You'll receive tracking information and regular updates throughout the delivery process.

In the UK, competition winnings are generally not subject to income tax. However:

• Large prizes may require tax considerations
• Vehicle prizes may have registration fees and insurance implications
• We recommend consulting a tax advisor for bigger prizes
• We provide all necessary documentation for your records

We'll always inform you of any potential tax implications when you win.

Creating an account takes just minutes:

• Click "Register" in the top menu
• Enter your email address and create a password or use Google Login(easier and faster), or use your phone number
• Provide your full name and date of birth
• Verify your email address
• Complete age verification (18+ required)

You must be 18 or older to play, and we verify all accounts to ensure responsible gaming.

Your security is our top priority:

• Encryption - All data is encrypted with bank-level security
• GDPR Compliant - We follow strict UK and EU data protection laws
• No Sharing - We never sell or share your data with third parties
• Secure Servers - Our systems are regularly tested and updated
• Two-Factor Authentication - Optional extra security for your account

View our Privacy Policy for complete details on how we protect your information.

No problem! To reset your password:

• Click "Login" then "Forgot Password"
• Enter your registered email address
• Check your email for a reset link
• Click the link and create a new password
• Log in with your new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

Our support team is here to help 7 days a week:

• Live Chat - Available on our website (8AM - 10PM daily)
• Email - info@premierwincompetitions.co.uk (response within 4 hours)
• Phone - +44 (0) 330 311 2936 (Mon-Fri, 9AM-6PM)
• Contact Form - Available on our contact page

For urgent issues related to payments or account security, use live chat for fastest response.

Responsible participation is fundamental to what we do:

• Spending Limits - Set daily, weekly, or monthly spending limits
• Time Limits - Set reminders and session time limits
• Self-Exclusion - Temporarily or permanently exclude yourself
• Reality Checks - Regular pop-ups showing time and money spent
• Support Resources - Information about healthy competition participation

Competitions should always be fun and affordable. If they're not, we're here to help you stay in control.

Yes! You can set various limits to help manage your competition spending:

• Daily Limits - Maximum amount you can spend per day
• Weekly Limits - Maximum amount you can spend per week
• Monthly Limits - Maximum amount you can spend per month
• Session Limits - Maximum amount per competition session

Once set, limits take 24 hours to come into effect and can only be decreased immediately. Increases require a 7-day cooling-off period to encourage thoughtful participation.